Support & Inquiries
Contact Us
Have a question about our video tools, found a bug with a specific video file, or want to suggest a new feature? We'd love to hear from you.
Direct Email Support
For general inquiries, feature requests, or technical assistance with Frametaro tools:
[PUBLIC_SUPPORT_EMAIL]Typical response time: 1–2 business days.
Privacy & Legal Inquiries
For questions regarding our on-device data handling or our Privacy Policy:
You can also review our Terms & Conditions.
How to Report a Video Processing Bug
Because Frametaro executes media operations locally in your browser, technical issues are often tied to specific video codec profiles, container metadata, or browser graphics hardware acceleration.
To help us resolve errors quickly, please include:
- Browser and version: (e.g., Chrome 129, Edge 128, Safari 18, Firefox 131);
- Operating system: (e.g., Windows 11, macOS Sequoia, Ubuntu Linux, Android 15, iOS 18);
- Tool used: (Video Compressor, Video Converter, or Video Upscaler);
- Source video specs: Approximate file size, container (.mp4, .mov, .mkv, .webm), resolution (e.g., 1080p, 4K), and source device (e.g., iPhone camera, OBS capture, screen recording);
- Observed behavior: Error message text or unexpected visual result.
Common Questions Answered Instantly
Before reaching out, check our frequently asked questions for immediate answers regarding file size limits, supported formats, Discord requirements, and AI upscaler performance:
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